• • Any new customer using “Checking Account” option will have to wait until money is taken out of their account on first purchase. After funds are withdrawn your order will ship. Your account will be verified for instant purchases for future purchases using that exact account after the first purchase. It can take 2 to 4 business days to process first payment completely on new accounts. On your first shipment, before funds are withdrawn, and your order is shipped, you will get a completed payment email. You completed the payment but, the transaction takes 2 – 4 days. Please balance your account accordingly. After this initial purchase you will unlock instant purchases under $250.

• • We will not sell anyone product if we think they are abusing it and we have the right to cancel any order.

• • Any orders over $250 that uses a check or an electronic check must have a fully processed check before shipping order out.

• • No discounts will be given on our wholesale items.

• • ALL BAGS ADVERTISED AT 112G MIGHT BE 107G – 119G. WE USE A MACHINE TO PORTION.

• • Kratom cannot be returned. The kratom cannot be reused. Refunds can only be given for CBD only per our refund policy. Some circumstances might dictate refunding a kratom order. If we have committed an error we can issue 100% refund. Otherwise no refund will be given.

• • Any credit card, money order. check or third party payment will be refunded via check.

• • New Customers $99 Kilo Is Non Refundable unless there is a *quality control issue or we fulfilled the order wrong based off order notes. (Quality control meaning there is something foreign in the product, we will refund only the tainted package)

• • Please never use the word kratom on any 3rd party payment platform that we accept. Kratom is legal but is currently the focus of a financial targeting via the banks.

• • In our store: Green = All Purpose, White = Enurgie, Relaxx = Red

• • Coupon cannot be applied unless you actually apply the coupon during checkout.

• • If we are unsure about anything in your order we have the right to delay it to make sure everything is in order.

• • If we ship to an address that a customer provides and it is wrong or undeliverable, the customer must pay for the package to be re-shipped to a new address. We are not responsible for an address that wasn’t included on the original order.